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Terms and conditions

Please carefully read the following terms and conditions, which govern the sale of autoclaves by Hollington Medical Ltd. By making a purchase, you agree to be bound by these terms:

1. Orders and Payment

1.1. Placing an Order: To place an order, you must provide accurate and complete information. We reserve the right to refuse any order for any reason.

1.2. Pricing: Autoclave prices are as listed on our website or provided in quotations. Prices are subject to change without notice.

1.3. Payment: Payment must be made in full before autoclaves are shipped. We accept payment via bank transfer, Stripe or Paypal. Additional fees, such as taxes or shipping charges, will be communicated to you before payment.

2. Delivery

2.1. Shipping: We will make reasonable efforts to ship your autoclave promptly. Shipping times may vary based on your location and product availability.ย  More information can be found on our delivery and returns page here.

2.2. Delivery: Risk of loss or damage to the autoclave passes to you upon delivery. It is your responsibility to provide accurate delivery information.

3. Installation and Setup

3.1. Engineer Installation: If you have requested engineer installation, our technicians will set up the autoclave for you. Please allow up to 7 to 10 business days from the date of order to installation.

4. Warranty

4.1. Warranty Coverage: Our autoclaves come with a manufacturer’s warranty. Warranty terms and conditions are detailed in the warranty documentation provided with the product and on our warranty page.

Click here to read warranty terms.

5. Returns

5.1. Return Policy: Autoclaves may be returned only if they are unused and in their original condition. Please contact our customer support team within 30 days of receiving the product to request a return.

5.2. Return Costs: The cost of return shipping is the responsibility of the buyer. We recommend using a trackable shipping method for secure returns.

5.3. Refund: Once we receive the returned autoclave and confirm that it meets the return conditions we will process your refund within 7 business days, issued on the original payment method used for the purchase.

6. Liability

6.1. Limitation of Liability: To the extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from the sale or use of our autoclaves. Our liability for any direct damages is limited to the purchase price of the product.

7. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team at info@hollingtonmedical.co.uk or call us on 01933 588040

Thank you for choosing Hollington Medical for your autoclave needs. We look forward to serving you and ensuring your satisfaction with our products.