At Hollington Medical, we are dedicated to providing a smooth delivery process and ensuring your satisfaction. Please review and understand our delivery and return terms for autoclaves:
1. Delivery Times:
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- Palletised Delivery: We aim to deliver your autoclave within 3 to 5 business days from the date of your order, subject to product availability and your location. Please note that this timeframe may vary based on your specific circumstances.
- Engineer Delivery and Installation: If you have requested engineer delivery and installation, please allow up to 7 to 10 business days from the date of your order for the complete installation by our expert technicians. Our team will contact you to schedule the installation at a time convenient for you.
2. Returns:
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- While we aim to provide you with quality products and service, we understand that situations may change. Should you need to return your autoclave, please be aware of the following conditions:
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- 2.1. Condition: Returns will only be accepted if the autoclave is in its original, unused condition and free from any signs of wear, damage, or use.
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- 2.2. Return Request: To initiate a return, please contact our customer support team within 30 days of receiving the autoclave and provide a valid reason for the return.
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- 2.3. Return Costs: The cost of return shipping is the responsibility of the buyer. We recommend using a traceable shipping method to ensure the secure return of the product.
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- 2.4. Inspection and Refund: Once we receive the returned autoclave and confirm that it meets the return conditions, we will process your refund within 7 business days. The refund will be issued in the original payment method used for the purchase, minus any applicable restocking fees.
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- While we aim to provide you with quality products and service, we understand that situations may change. Should you need to return your autoclave, please be aware of the following conditions:
3. Exclusions:
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- Autoclaves that have been installed, used, modified, or show signs of wear or damage are not eligible for returns.
4. Contact Information:
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- If you have any questions or concerns regarding delivery, returns, or any other aspect of your purchase, please reach out to our customer support team at info@hollingtonmedical.co.uk or call us on 01933 588040. We are here to assist you and ensure your satisfaction with our products.
We appreciate your business and are committed to providing you with high-quality autoclaves and outstanding service. Your understanding of these terms helps us maintain the highest standards for our products and the customer experience.